Customer Service Representative | Team Lead

Description

Become a vital part of our team at Citizens State Bank as a Customer Service Representative / Team Lead and help us achieve excellence and growth at our Hudson office. This individual will lead a dynamic team, foster strong customer relationships, and contribute to our success in a friendly, community-driven environment.

Key Responsibilities:
• Lead and motivate customer service staff
• Train the team to effectively promote and sell bank products
• Perform customer service tasks for a smooth banking experience
• Provide back-up for opening and closing deposit accounts

Qualifications
• Excellent communication skills
• Customer Service and Customer Satisfaction expertise
• Strong leadership and team focus abilities
• Problem-solving and conflict resolution skills
• Attention to detail and organizational skills
• Knowledge of banking operations and products is a plus