Job Description
Chinmay Finlease Limited
Quality Analyst - BPO/KPO
Chinmay Finlease Limited • Ahmedabad, Gujarat • via SimplyHired
4 days ago
Full–time
Apply on SimplyHired
Apply on Jobrapido.com
Job description
Job Description for Quality Analyst:
Roles and responsibilities:
Assures consistent quality by developing and validating processes, providing documentation.
Achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing lead generation, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; and implementing change.
Develops quality assurance plans by conducting analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures; and monitoring
Validates quality processes by establishing product specifications and quality attributes, measuring. Documenting, determining operational and performance qualification, and writing and updating quality assurance procedures.
Maintains and improves product quality by completing product, company, system, and surveillance audits, and investigating customer complaints.
Collaborates with other members of management to develop new product.
Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations.
Updates job knowledge by studying trends in and developments in quality management.
Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Required Skills:
· Process improvement
· Analyzing information
· Strategic planning
· Verbal communication
· Emphasizing excellence
· Attention to detail
· Thoroughness
· Dealing with complexity
Experience:
· Having Experience of minimum 1 years in Fintech company/ NBFC.
· Experience with MS Word, Excel and Project Management.
Job Type: Full-time
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
• Flexible schedule
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund
Schedule:
• Day shift
Supplemental Pay:
• Performance bonus
Education:
• Bachelor's (Required)
Experience:
• total work: 1 year (Required)
Work Location: In person
Report this listing
Chinmay Finlease Limited
AmbitionBox
4.7/5
7 reviews
chinmayfinlease.com
More jobs at Chinmay Finlease Limited
See web results for Chinmay Finlease Limited
Digitel Media LLP
Associate & Sr. Customer Support Associate (International BPO - US Lead Generation)
Digitel Media LLP • Ahmedabad, Gujarat • via LinkedIn
Full–time
Apply on LinkedIn
Job description
Job Description: Associate & Sr. Customer Support Associate (International BPO - US Lead Generation)
Company: Digitel Media LLP
Location: S.G Highway, Ahmedabad, Gujarat
Shift: Night Shifts Only (7 PM to 5 AM, Sat & Sun Fixed Off)
Salary: ₹16,000.00 - ₹22,000.00 per month (Best in the Industry) Excluding Incentives
Employment Type: Full Time, Permanent
Education: Under Graduate/ Graduate
Experience: Fresher and experienced candidates welcome (1 year of customer service experience preferred)
Benefits
• Health insurance
• Leave encashment
• Performance-based incentives including commission, quarterly bonus
Customer Engagement
Job Roles and Responsibilities:
• Conduct outbound calls to potential customers in the US.
• Effectively communicate to understand customer needs and generate leads.
• Maintain a high level of professionalism and customer service orientation.
Lead Generation
• Utilize scripts and product knowledge to effectively gather and qualify leads.
• Document and update customer records based on interactions.
Performance Metrics
• Meet and exceed daily and monthly targets for lead generation and call quality.
• Contribute to team targets and collaborate with colleagues to achieve goals.
Compliance And Reporting
• Adhere to company policies and procedures consistently.
• Provide regular reports and updates on call outcomes and lead quality.
Skills And Qualifications
• Strong verbal communication skills in English (Preferred).
• Ability to work night shifts aligned with US timings.
• Prior experience in customer service or sales preferred but not mandatory.
• High school diploma; additional education or certification in customer service is a plus.
Work Environment
• Fast-paced and target-driven environment.
• Opportunity for career growth and skill development in the BPO industry.
Note: Candidates must reliably commute to S.G Highway, Ahmedabad, Gujarat, or relocate before starting work.
Job Types: Full-time, Permanent, Fresher
Schedule
• Night shift
• Fixed shift
• Monday to Friday
• US shift
Supplemental Pay Types
• Commission pay
• Performance bonus
• Quarterly bonus
Ability To Commute/relocate
• Bodakdev, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)
Education
• Higher Secondary(12th Pass) (Preferred)
Experience
• Customer service: 1 year (Preferred)
Language
• English (Preferred)
Shift Availability
• Night Shift (Preferred)
