Front Desk Supervisor at Luxury Hotel

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Description

As a Front Desk Supervisor, you will be the first point of contact for our guests, ensuring their experiences start off memorably. Your role is essential in making transactions seamless, providing exceptional local insights, and anticipating every guest’s request to create a welcoming atmosphere. Your day-to-day tasks will include acknowledging IHG Rewards Club members, managing guest bookings, and ensuring swift check-in and check-out processes. You will serve as a trusted contact for guests, assisting with bill issues and offering restaurant recommendations.

Company Culture and Environment

At IHG Hotels & Resorts, we foster a culture of trust, support, and acceptance. We celebrate diversity and encourage our colleagues to bring their whole selves to work. Our mission is to create inclusive teams where everyone can thrive and contribute.

Career Growth and Development Opportunities

Join us and become part of our ever-growing global family. We are committed to providing equal opportunities for all colleagues to develop and grow their skills within our organization. With comprehensive training programs, you will be equipped to succeed and advance in your career.

Detailed Benefits and Perks
• Competitive salary
• Full uniform provided
• Impressive room discounts
• Extensive training and development programs
• Commitment to wellbeing through the myWellbeing framework

Compensation and Benefits

We offer a competitive salary that rewards your hard work and a wide range of benefits designed to support your best work life.

Why you should apply for this position today

This role provides you with an opportunity to make a genuine impact on guest experiences and be part of a globally recognized luxury hotel brand. If you have a passion for hospitality and enjoy working in a dynamic environment, we would love to have you on our team.

Skills
• Excellent communication skills
• Strong problem-solving abilities
• Fluency in the local language (additional language skills are a plus)
• Literacy and basic tech-savviness, including reading, writing, basic math, and computer skills

Responsibilities
• Kick off memorable guest experiences with warm welcomes
• Acknowledge and assist IHG Rewards Club members and returning guests
• Manage and process guest bookings and payments
• Ensure a swift and seamless check-in and check-out process
• Anticipate guests’ needs and provide tailored recommendations
• Serve as a trusted contact for guests, addressing concerns and inquiries

Qualifications
• Previous experience in a customer service role, preferably in hospitality
• Proven ability to handle guest issues and turn them into positive experiences
• Strong interpersonal and customer service skills
• Ability to work collaboratively in a team environment

Education Requirements
• High school diploma or equivalent required
• An associate’s degree in hospitality or related field is preferred

Education Requirements Credential Category
• High School Diploma / GED

Experience Requirements
• Prior experience in a supervisory or leadership role is a plus
• Experience in the hotel or hospitality industry is preferred

Why work in Cleveland, OH

Cleveland offers a vibrant arts and culture scene, diverse dining options, and beautiful parks. As a city with a strong sense of community, Cleveland provides a supportive environment for both personal and professional growth. Join us in this dynamic city where you can thrive in your career while enjoying a rich and fulfilling lifestyle.
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