Meeting Event Coordinator

Key Responsibilities
• Demonstrated expertise in executing high profile meetings and events with senior executive participation
• Consult with conference center clients to determine event needs such as space, physical set-up, AV and technical requirements, catering, and event support
• Primary point of contact for conference center clients; responds to all requests in a timely manner.
• Consistently deliver high standards of care during events, exceed client expectations, and anticipate needs
• Manages all operations, functions, and logistics for conference center including scheduling of the conference center using client scheduling software, ordering catering, troubleshooting AV and other set up issues
• Collects feedback from business line stakeholders and client attendees to integrate into continuous improvement effort
• Checking and restocking some soft services including coffee machines and products
• Complete all tasks and projects as directed and ensure timely delivery based on deadlines
• Engages in a culture of continuous improvement and innovation by adopting and participating in the development of best practices, new tools and other ideas that provide service delivery efficiencies
• Establish rapport and maintain relationships with events and conference clients
• Handle all administrative support for the conference center and off-site meetings and events, including but not limited to, preparing cost quotes, presentations, responding to inquiries and requests
• Provide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption
• Follow established escalation procedures and incident reporting procedures
• Provide backup support for reception
• Conduct daily site walk checklist to ensure flawless execution, look out for defects and remediate any dangerous conditions immediately
• Ensure meeting rooms and collaboration spaces are in ‘ready-to-use’ condition whenever unoccupied
• Ensure office equipment is in good working condition. Otherwise, rectify immediately
• Liaise and work collaboratively with colleagues (FM, Engineering, Project Mgmt.) and vendors to support the functionality of the workspace
• Work in Corrigo platform to support work order and invoice submission process.
• Other duties, as assigned or requested by manager

Qualifications
• Bachelor’s degree desired or equivalent work experience
• 1-3 years of experience in event planning, project management, hospitality, event planning or related field
• Excellent verbal and written communication skills with the ability to communicate professionally
• Exceptional customer service skills with a passion for hospitality
• Requires the willingness and ability to travel as needed
• Proven leadership skills with the ability to manage multiple priorities and deliver results in a fast-paced environment
• Track record of initiative, integrity and good judgement
• Highly collaborative with strong interpersonal skills
• Proficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Visio and Outlook