Job Description
Job Title: Software Onboarding Specialist | Must have SaaS based and Hospitality industry exp
Location: Remote. Anywhere in Southeast ASIA
Working Hours: Ability to work complete US hours and adapt to EST,CST or PST
Experience: 2 Years +
Responsibilities And Duties
• Take over customer relationship as soon as the sales are closed/ contract is signed.
• Coordinate set-up requirements internally and with the customer.
• Complete software set up, onboard customers successfully.
• Provide training to the customer, and then hand over the customer to the customer support team for ongoing email and phone support.
• Maintain a relationship with the customer on a regular basis. Brief them of new features.
• Cross-sell and Upsell to the customer over time.
• Responsible for contract renewals.
• Own overall relationship with assigned clients
• Ensure retention and satisfaction of all assigned clients
• Aid clients in achieving their goals
Qualifications and Skills At least 2 years of experience in a customer success/ account management role.
• Must have worked in a SaaS company in any role/ discipline.
• Must have software setup, training and customer onboarding experience.
• Upsell customers to switch to higher software plans.
• Excellent computer skills, including Microsoft Office suite, Gsuite by Google, CRM like Hubspot/ SalesForce. You will also be using Excel, Word, Powerpoint, Google Drive, and e-mail.
• Prior project management experience. Ability to use modern project management tools.
• Experience with at least one of the following: Asana, Monday, Basecamp, Airtable
• Must have experience using customer support tools like Zendesk, Freshdesk, etc.
• Self-starter, Disciplined, and Organized to prepare, maintain, and update your own project plan, tasks, and reporting.
• Analytical
• Demonstrated ability to increase customer satisfaction
• Preferred prior experience in sales or a track record of achieving KRAs
• Associate degree or equivalent
Skills: hubspot,upselling,crm (hubspot/salesforce),customer support tools,software setup,e-mail management,crm like hubspot/ salesforce,microsoft office suite,email,analytical,customer success,customer support tools (zendesk, freshdesk),gsuite by near,sales,project management,degree,saas industry,organized,cross-selling,email management,asana/monday/basecamp/airtable,hospitality industry experience,associate degree or equivalent,project management tools,project management tools (asana, monday, basecamp, airtable),customer relationship management,sales experience,software onboarding,e-mail,saas,account management,project planning,analytical skills,crm,monday,zendesk,b2b saas,gsuite,self-starter,onboarding new customers,customer satisfaction,airtable,increasing customer satisfaction,saas experience,salesforce,hospitality industry,saas industry experience,basecamp,microsoft office,modern project management tools,hospitality industry exp,associate degree,training,retention,reporting,powerpoint,excel,contract renewals,customer support tools (zendesk/freshdesk),word,freshdesk,customer onboarding,customer support,near drive,cross selling,disciplined,asana,onboarding
