Customer Care Executive

Responsibilities:

- Escalate customer queries via call, phone, chat, and mail.

- Resolve issues for international customers.

- Provide the best resolution to customer queries.

- Maintain strong relationships with customers.

- Meet customer requirements and ensure satisfaction with effective resolutions.

Requirements:

- Qualification: 12th Pass

- Experience: Minimum 6 months required

- Skills:

- Excellent communication skills (Verbal & Written) – Most Important

- Basic computer knowledge

- Flexibility to work in a 24/7 environment (Night, Noon, Day) – +-hour shifts as per business requirements

- Working Days: 6 days a week

Additional Benefits:

- Relocation Bonus: ₹10,000 (International process) after probation period of 3 months

- Accommodation: Free guest house accommodation for 14 days (only stay).

- Travel Reimbursement: Up to ₹700 for travel tickets

- Internal Job Posting (IJP): Eligible after 12 months across India

- Abroad Opportunities: Eligible after 18-24 months

Why Relocate to Jaipur?

- Cost of Living: Lower compared to metro cities; PG accommodation available for ₹3.5K to ₹5K.

- Travel Time: Shorter travel time within the city allows for personal time for hobbies, higher studies, or leisure activities.

- Safety: A peaceful and safe city for both male and female candidates.

- Recreation: Numerous historic sites for picnics and weekend getaways.

- Food: A wide variety of non-veg and veg options at reasonable prices.

- BPO Industry: Jaipur is emerging as a hub for BPOs due to lower costs and a healthier work-life balance.

Interview Process:

1. Briefing about the interview and job profile

2. HR Round - Telephonic

3. Operation Round – Video (Zoom/MS Teams)

4. Validation Round (At Jaipur office)

5. Documents Verification

6. Versant Test

Post-Selection:

- Letter of Intent (LOI) provided upon selection

- Candidates are expected to join within 3-5 days from the interview

- No leaves for the first +0 days, apart from week-offs

We look forward to welcoming dedicated and skilled individuals to our team!

Job Type: Full-time

Pay: ₹27,000.00 - ₹32,000.00 per month

Benefits:

Health insurance
Paid sick time
Provident Fund
Schedule:

Rotational shift
UK shift
US shift
Supplemental Pay:

Commission pay
Joining bonus
Overtime pay
Performance bonus
Yearly bonus
Education:

Bachelor's (Preferred)
Experience:

Technical support: 1 year (Required)
total work: 1 year (Preferred)
Customer service: 1 year (Required)
Language:

Hindi (Preferred)
English (Required)