Hotel Front Desk Clerk

Qualifications
Familiarity with phone systems and computerized scheduling
Strong customer service skills with the ability to handle difficult situations with professionalism and empathy
Excellent organizational and time management skills
Attention to detail and accuracy in data entry and record keeping
Ability to multitask and prioritize tasks effectively
High school diploma or equivalent
Benefits
We offer paid time off
Responsibilities
Greet and welcome guest in a friendly and professional manner
Answer all incoming calls and redirect them or keep messages
Verify guest information and collect payments
Provide excellent customer service and address guest inquiries or concerns
Keeping front desk tidy and presentable with all necessary material
Job description
Company Description

The Element Bentonville hotel offers suites with kitchenettes or full kitchens to support guest comfort and encourage a healthy lifestyle. The hotel includes the RISE Breakfast, promotes shopping at local markets, and is conveniently located near XNA, Downtown Bentonville, NWA Medical Center, and NWA Children's Hospital.

Role Description

Responsibilities:
- Greet and welcome guest in a friendly and professional manner
- Answer all incoming calls and redirect them or keep messages
- Verify guest information and collect payments
- Provide excellent customer service and address guest inquiries or concerns
- Keeping front desk tidy and presentable with all necessary material

Requirements:
- Previous experience working as a front desk in a hotel preferred
- Familiarity with phone systems and computerized scheduling
- Strong customer service skills with the ability to handle difficult situations with professionalism and empathy
- Excellent organizational and time management skills
- Attention to detail and accuracy in data entry and record keeping
- Ability to multitask and prioritize tasks effectively
- Knowledge of office management procedures and basic accounting principles is a plus
- High school diploma or equivalent

We offer paid time off. If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you! Please submit your resume detailing your relevant experience.