Call Center Associate | Work from home

Job Description:

Freshworks is seeking a motivated and resourceful Call Center Associate to join our team in Kolkata, West Bengal. This is a full-time, entry-level position that allows you to work from the comfort of your own home. As a Call Center Associate, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:
- Answering incoming calls and responding to customer inquiries
- Resolving customer complaints and issues in a professional and timely manner
- Providing product information and assistance to customers
- Documenting all customer interactions accurately in the company database
- Collaborating with team members to ensure customer satisfaction
- Meeting and exceeding performance metrics and goals set by the company

Requirements:
- Passionate about providing excellent customer service
- Resourceful in finding solutions to customer problems
- Strong communication skills, both verbal and written
- Ability to work independently and as part of a team
- Proficient in using computer systems and software
- High school diploma or equivalent
- No prior experience required

Personality Traits:
- Resourceful
- Passionate

Soft Skills:
- Innovation
- Planning

Benefits:
- Company equipment provided
- Dental insurance
- Employee discounts

Working Environment:
At Freshworks, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is dedicated to fostering a positive and collaborative work culture where every team member can thrive and succeed.

Deadline to Apply:
September 17, 2026

Equal Opportunity Statement:
Freshworks is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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