Digital Devices and Alexa Support Associate at Amazon in Telangana

Benefits

Pulled from the full job description
• Health insurance
• Internet reimbursement
• Work from home

What will you do as a Technical Support Associate?

As an Amazon Technical Support Associate, you have a very clear purpose: to investigate and resolve queries regarding Amazon’s digital services and devices, such as Kindle, Echo and Fire TV (among others) and to provide outstanding technical support to our customers. You’ll be the first point of contact for our customers by answering their requests through phone, chat, and/or email, and use a variety of tools to analyze and troubleshoot issues in real-time, investigate solutions, and communicate effectively with customers. You will also be responsible for conducting escalations when necessary.

What are your hours?

This role requires working variable hours to match when customers need us most. You will work overnight/day/late shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6 am and 11 pm Sunday to Monday. You may be required to work national holidays.

What qualifications do we need from you? Minimum age: 18 years old
• Have the right to work in India
• Strong communication skills in English (both written and oral fluency)
• Proficient computer skills
• The availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 11 pm
• Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)
• You’ll need a quiet, distraction free work space (dedicated office space with a desk and chair)
• From a technical perspective, a minimum 20 Mbps broadband connection speed using a hard-wire ethernet internet connection (no WIFI).

What strengths will you bring?
• Inquisitive, articulate, and solution-oriented
• Logical and analytical thinking
• Friendly and customer-focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi-tasking in a high-energy environment.

What benefits will you receive?

One of the great things about joining Amazon’s Technical Support team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. This package includes two Amazon devices to give you hands on experience with the products you’ll be supporting customers with. Additionally, we offer a number of benefits including:
• Medical insurance
• Pension plan
• Internet allowance
• Lifestyle benefits and retail discounts through our Amazon Extras program
• Expert training and ongoing opportunities to learn more and develop your skills

Tagged as: amazon, Full time, india, it company, remote