Customer Service Representative

Responsibilities and Functions : Provide order management support for Agilex Fragrances Customers, including order entry, allocation of material to orders, returns, invoice disputes and credit adjustments utilizing information systems.
• Process customer complaints including the investigation and the resolution. Work cross-functionally across the Agilex and customer organizations to ensure appropriate problem resolution.
• Partner with operations colleagues (at Agilex and customer sites) to arrange for, and follow through, on all shipments and related transactions.
• Coordinate order status, availability (pricing, and delivery to customers). Works with Logistics and, and commercial management to achieve accurate and timely delivery commitments.
• Proactively communicates supply/delivery issues to assigned customers via daily review of open order reports.
• Respond to customers inquiries. Responsible for maintaining accounts with updated notes and procedures; also responsible for updating and maintaining contact information in MakeScents, relating to customer and customer/material content.
• Properly acknowledge, record, and follow-up on customer logistics and quality complaints into designated database.