Call Center Representative

TekSystems is hiring Call Center Representatives for a large healthcare company in Indianapolis!

Customer Service Representatives serve customers via telephone and email. They thoroughly and efficiently gather participant information, access and address concerns and issues, educate the participant where applicable to prevent the need for future contacts and document interactions. CSRs do all of this in a timely, professional and of service manner.

General responsibilities include:
• Provide excellent customer service and one call issue resolution
• Handle incoming phone calls and assigned email requests along with escalated items
• Assist participants with registration and log in issues
• Assist participants with navigation on the website for their specific program
• Assist participants with overall questions concerning the applications available to them on the private portal
• Work with Account Management on escalated issues of a non-routine nature
• Assist members complete the Health Survey over the phone
• Perform other, varied job-related duties as assigned

Must Have Skills:

1-3 years of experience in a techincal call center environment or transferable skills