Call Quality Audit

Movate


Call Quality Audit
Movate • Ahmedabad, Gujarat • via Talent.com
15 hours ago
Full–time
No Degree Mentioned
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Job description
Job title : Call Quality Audit

Work Location : Chennai

Experience : 0.6 -3 Years

Prerequisites :
• Graduation in any respect
• Excellent Communication Skills (Written & Verbal)
• Knowledge about Voice & Accent and Grammar
• Strong knowledge of customer care processes and techniques
• Call quality / transactional monitoring experience
• Experience in Coaching / Training Delivery
• Objection Handling Skills
• Good Understanding of how the support industry works
• Should possess good knowledge of creating reports
• Collaboration and teamwork
• Grasping complex issues and driving effective problem-solving
• Strong analytical and problem-solving skills
• Should be open to work on any shift

Required Skills :
• Excellent Communication Skills (Written & Verbal)
• Strong knowledge of customer care processes and techniques
• Call quality / transactional monitoring experience

Please share your resume with - Vignesh.sekar01@movate.com / sudheshna.goteti02@movate.com