Customer Support Associate

Proficed


Personal Secretary
Proficed • Gurugram, Haryana • via Proficed
1 day ago
₹20K–₹80K a month
Full–time, Part-time and Contractor
No Degree Mentioned
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Job description
Proficed has a vacancy for the post of Personal Secretary. Freshers can apply.
Roles and Responsibilities:
• Manage and respond to sales inquiries, ensuring timely and effective communication with potential clients.
• Maintain strong relationships with existing clients, addressing their needs and concerns, and providing exceptional customer service.
• Follow up on billing and payment processes, en...
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MyfitSoul Technologies Private Limited


Customer Support Associate
MyfitSoul Technologies Private Limited • India • via Indeed
24 hours ago
₹15K–₹18K a month
Full–time
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Job description
Customer support

MFS Solutions is a renowned company specializing in business process outsourcing (BPO). Our BPO services are designed to help businesses streamline their operations, reduce costs, and enhance overall efficiency. We take a client-centric approach, engaging closely with our clients to fully comprehend their unique requirements. This enables us to deliver customized solutions that align with their objectives.

At MFS Solutions, we offer excellent growth opportunities and exposure for individuals embarking on their professional careers after completing their studies. Our employees gain valuable insights into the various functions of an organization and have the opportunity to interact with colleagues across different departments. This allows them to holistically understand an organisation's operations and nurtures their professional growth.

Day-to-day responsibilities include:

1. Work closely with our customers as well as other members of the customer support team

2. Communicate with the sales, technical, and product teams to ensure flawless execution of this support

3. Maintain superb verbal and written communication and handle a variety of tasks and projects at once

4. Execute daily customer support operations, including responding to customer queries and following up on reported issues with internal teams

5. Communicate with customers via call, real-time online chat, web tickets, and email

6. Replicate reported customer issues and provide details for the escalation

Note:

1. Weekends are working, you will be getting one week off (rotational) per week on the weekdays

2. Shifts are rotational and 8 PM to 3 AM is the last shift, shifts might change weekly (no excuses will be entertained between your allotted shifts) while work from home.

3. office timing will be 12pm to +pm.

4. + hours working with a 1-hour break and sometimes stretching for some time

5. It's a combination of both calling and email support where you will have to call the customer and merchants for a better understanding

6. You will not be entitled to any leave for the first three months unless there is an extreme emergency

Who can apply

Only those candidates can apply who:

1. Are available for the hybrid job where they need to come to the office for at least 2-3 days a week.

2. Can start immediately

3. Have relevant skills and interests

4. The one who has their own laptop, with a proper stable internet connection.

Job Type: Full-time

Schedule:
• Evening shift
• Rotational shift
• Weekend availability

Education:
• Bachelor's (Preferred)

Experience:
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:
• English (Preferred)
• Hindi (Preferred)

Work Location: Remote