BPO Team Leader

Company Description

Cimmons integrated services is an ISO +001:2015 & ISMS 27001:2013 certified organization located in Bengaluru, India. We are a leading global service partnering company, offering comprehensive solutions to b2c and b2b clients. Our services include BPO and Call Center Support Services, focusing on customer experience management through various interaction touch points.

Role Description

This is a full-time on-site role for a BPO Team Leader at Cimmons in Bengaluru. The Team Leader will be responsible for overseeing and managing a team of agents, ensuring operational efficiency, quality customer service, and meeting performance targets on a daily basis.

Qualifications

Job Titlle – Team Lead ( Collection Process )

Requirement - 3

Team Management:

• Lead, coach, and mentor a team of agents.

• Conduct regular team meetings to communicate goals, targets, and performance expectations.

• Provide ongoing feedback and performance evaluations to team members.

• Should have handled a minimum of 12 + team size

Language requirement:

• English and Hindi

Skills:

Strong leadership and team management skills

Should have handled 12+ team size.

Excellent verbal and written communication skills.

Proven track record of achieving and exceeding sales targets.

Proficiency in CRM tools and sales management software.

Personal Attributes:

Results-oriented with a strong drive to achieve and succeed.

Ability to handle pressure and manage multiple priorities.

Strong interpersonal skills with the ability to foster a positive team environment.

Anyone interested, kindly Mail your resume to farooq@cimmons.in or WhatsApp/Call to +1083+1664

Thanks & Regards,

Farooq