Customer Service|International Voice Process Role

Handle inbound and outbound calls professionally and efficiently, addressing customer queries and concerns regarding products or services.- Provide excellent customer service by actively listening to customers, understanding their needs, and resolving issues in a timely manner.- Utilize effective communication skills to convey information clearly and maintain a positive and empathetic attitude toward customers.- Ensure adherence to quality standards and call protocols during interactions with customers.- Keep accurate records of customer interactions, transactions, comments, and complaints in the designated systems. (ref:updazz.com)