International BPO

Job Description

Roles and Responsibilities

Answer high-level calls from patients and provider's office.

Make outbound calls to referring doctors, patients and insurance companies to get updated information on patient accounts.

Respond to RCM voice mail and e-mail in a timely manner.

Communicate effectively with various departments within Revenue Cycle Management.

Research explanation of benefits ( EOBs) and/or denials in the system to assist patients and explain benefits.

Update billing...