Job Description
Job Description
Primary Responsibility:
• Manage day-to-day activities of VAS business as defined in the function below:
• Complete knowledge of Visa Documentation both online and offline for countries like US, UK, Schengen, Australia, Canada, UAE, SEA, etc
• Advising Checklist of Visa Documentation to Applicants
• Visa process knowledge and documentation completion and a application on behalf of Applicants
• Knowledge of all Visas like Tourist, Work, Settlement, Immigration
• Good relationship with Agents & Trade to build the Visa Concierge business
• Advisor to Visa Applicants on latest changes and additions to Visa Application processes
• Cross-selling of other VASCO products like Insurance, Hotels, Tickets, Forex, SIM Cards to the Visa applicants
• Maintain records related to sales on POS. Email sales reports and submit cash at the end of the day to the Supervisor.
• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations and also inform the Supervisor of such risks.
• Recommend, select, and help locate or obtain products based on customer needs and desires.
• Answer questions regarding the store and its products
• Describe about the product and explain use, operation, and care of the product to customers.
• Arrange and display products to promote sales.
• Prepare sales slips or sales contracts. (as applicable)
• Keep shelves, counters, and table’s organized and presentable at all times.
• Maintain stock Inventory and requisition of new stocks every day.
• Prepare product for purchase.
Essential Functions:
• Visa Documentation knowledge for countries like US, UK, Schengen, Australia, Canada, UAE, SEA,etc
• Online/Offline Documentation completion and Application
• Cash tally each day by end of the day. Submit the reports and cash to the Supervisor.
• Complete the current status & profile filled in by direct sales consultant (CEE) and provide information on those bases.
• Up selling with complementary products
• Coordinate with Back Office staff to replenish stock
• Metrics & Organization Management.
Performance Metrics:
• Cash Management Metrics
• Processing Time Metrics
• Customer satisfaction metrics
• Attendance Metrics
• Up sell Metrics
• Judicious use of natural resources
• Shall adhere to the environment health and safety policy/objectives and guidelines of the organization
