Mega Walkin | Team Lead |Bpo| | 22nd 23rd May

HCL is Hiring in Team Lead Operations (BPO) MEGA Walk-in Drive for Team Lead Operations (BPO): HCL Tech Dated: 22nd May & 23rd May 24 Interview timing 11:00 AM to 2:00pm Designation Team Leader Work Location: Gurgaon WALKIN Address: HCL Technologies A-8-+, Maharaja Agrasen Marg, Block A, Noida sector 60, (Nearby Metro sector 5+) Job Description : Prerequisites · Willing to work in 247 process · Should have team management experience · Should be ready to work 100% from Office Key Skills · Ability to Handle high level client escalation & respond in a timely manner · Should be able to train resources when required & Act as a SME where required · Hands-on experience in evaluating performance and developing action plans for improvements · Update Knowledge management base for entire team · Co-ordinates all training / process related activities · Responsible for conducting monthly assessments for all associates and maintaining skill competency matrix · Bring the BQ associates on track and improve performance levels of them as well as team · Should be a good people leader who can manage absenteeism and attrition · Experience in implementing metrics and measurements · Experience in workforce planning, estimation and Budgeting Job Responsibilities · Handle all client requests and escalations at the right time · Maintain & Analyze data on variousKRA’s to improve process performance · Coach / provide feedback to associates for overall improvement · Conduct case scrubs to determine root causes · Manage absenteeism and attrition · Design and Implement rewards and recognition and performance improvement policy for the subordinates · Conduct periodic performance reviews for team members