Senior Process Analyst| Payroll

Job descriptionThe Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.

Your Role and Responsibilities
As Service Associate -Payroll, you will be supporting the end-to-end payroll related activities while ensuring you are in adherence to the policies and processes.Process any payroll data in accordance with legal, IBM and the customer requirements related to personal data protectionEnsure the timeliness of payroll processing (sending inputs to payroll services providers, approving payrolls)Ensure the timeliness of payroll payments processing (requesting uploads and payments releases, uploading payroll payments into the bank system, monitoring the rejected payments)Carry out the validation of payroll inputs and the reconciliation of output files and properly handle any discovered errors/discrepancies Monitor execution of compliance activities if requiredPerform any activities related to electronic payslips handlingCommunicate any risks to payroll process or deadlines in accordance with escalation pathsInteract with employees, client, payroll stakeholders or third party providers to process payroll data and ensure the correct and timely payReport the status of payroll cycle in a timely and accurate mannerSupport year end processes or any other country specific processes not related to monthly payroll cycleInitiate and actively supporting any continuous improvement activities or other process and/or tools improvements using the existing change management channelsRequired Technical and Professional Expertise
2-3 years' experience in payroll operations for any International IT ITES CompanyGood communication skills in English both oral & written Strong knowledge of MS Excel and MS Word Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business Effectively Works with Others - Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements Excellent Customer Service skills- ability to communicate to all people at all levels within the organization. Must have the ability to resolve difficult customer service issues High degree of numeracy skills with meticulous attention to details Team work- the ability to work well within the team is key to this rolePreferred Technical and Professional Expertise
Ambitious individual who can work under their own direction towards agreed targets/goals. Ability to work under tight timelines and have been part of change management initiatives. Proven interpersonal skills while contributing to team effort by accomplishing related results as needed Enhance technical skills by attending educational workshops, reviewing publications etc.
Role: Operations - Other,Industry Type: IT Services & Consulting,Department: Customer Success, Service & Operations,Employment Type: Full Time, PermanentRole Category: OperationsEducationUG: Any GraduatePG: Any PostgraduateKey SkillsSkills highlighted with ‘‘ are preferred keyskillscustomer serviceartificial intelligenceexcelwritingcommunication skillsprocess analysisproblem solvingvlookupreconciliationchange managementprocess improvementsoperationspayroll processingcomplianceprocessingimprovement activities