Quality Analyst in Bpo

We are having an opening for a Quality analyst for the Bpo.

Interested can apply today.
• Participates in design of call monitoring formats and quality standards.
• Performs call monitoring and provides trend data to CS team lead and manager.
• Uses quality monitoring data management system to compile and track performance at team and individual level.
• Participates in customer and client listening programs to identify customer needs and expectations.
• Provides actionable data to various internal support groups as needed.
• Provides feedback to CS agents, team leader, assistant managers, and Managers
• Prepares and analyzes internal and external quality reports for management staff review
• Graduation Must

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