Customer Care Executive |International Voice Process

Job description:

Position :- Customer Care Executive (BPO Voice Process)

Process :- International Voice Process

Experience :- 0 to 5 years

Location :- Bengaluru (WFO)

Salary :- Fresher - 11 months experience

18k take home, 3LPA

12-23 month’s experience

24k take home, 4LPA

24 months and above

27k take home, 4.5LPA

Roles And Responsibilities :

You will be supporting customers of the Top Ecommerce Platform in the Indian region

You will be answering queries regarding Order related Queries.

You will be handling inbound customer queries about the customers Order related.

This is a Rotational shift

5-day working with Two Days rotational off

Skill Required :

Good communication skills in English+Hindi/Kannada

Ability to handle irate customers

Solve Customer queries

A team player

Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues

Display Ownership and accountability

Quickly build trust and confidence with customer

Own and resolve customer issues efficiently, effectively and empathetically

Excellent comprehension and articulation skills