International BPO | Business Support

Hiring for Business Support executive for International Process in IT company.

Person with Excellent communication skills and comfortable with night shifts.
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams

Job Types: Full-time, Permanent

Salary: ₹20,000.00 - ₹33,000.00 per month

Benefits:
• Health insurance

Schedule:
• Night shift
• US shift

Supplemental pay types:
• Performance bonus

Ability to commute/relocate:
• Indore, Indore - 452003, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Language:
• English (Preferred)

Shift availability:
• Night Shift (Preferred