Senior Manager |Operations|US| |Ecommerce Process

Job Title: Senior Manager -Operations (US)

Experience :15+Years

Shift: US Shifts

Location – 501, Boomerang, Chandivali Farm Rd, Yadav Nagar, Chandivali, Andheri East, Mumbai, Maharashtra 400072

Shall hunt for a Manger or a Senior Manager level into BFSI Domain for International contact center, US

• Responsible to handle at least 100 – 150 FTEs

• Non voice experience into the same shall be strictly not to be considered and not suitable – voice is a mandate

• Shall operate in US shift timings, and would be required to stretch as and when required

• Job location shall be Mumbai, the resource has to operate from the office, physically

Job Description

· college degree in Business Management/Administration or equivalent combination of education and directly related experience

· 4 or more years of directly related experience, including 2 or more years of supervisory experience.

· Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong interpersonal skills and experience demonstrating successful customer relationship management.

· International Voice Experience Is Mandate & inbound customer service. Inbound up-selling will be an added advantage

· Shall operate in US shift timings, and would be required to stretch as and when required

· manager level into International contact center, US

· Appropriate communication and escalation of client issues to multiple levels of site and Operations management

· Client strategies to meet client/corporate goals and objectives