Assist Unit Mgr|Process Trng|I

Job Description

Job Title: Asst Unit Manager – Process Training

Reports To (Title): Asst Manager/Manager – Process Training

Job Location: Pune

Job Summary

We are looking for a training specialist to help employees and trainers cultivate their skills and knowledge. The expectations of the role is not only to transfer knowledge and skill but also motivate and set examples to achieve high levels of excellence.

Job Responsibilities

Training of new hires on fundamental skills essential for entry level performance – concepts of E-Commerce, payment processing and client specific training requirements

Support business with need-based OJT Support – Coaching and Refresher Training

Manage performance, development and adherence to organizational policies for trainees (levels 1-3)

Training need assessment – parameter-based assessment for root cause analysis and action planning

Content Development and implementation and evaluation of training projects

Conduct employee engagement activities to maximize conversion

Providing stakeholders with insights to business development and expansion

Providing insights into automation capabilities

Maintaining governance mechanisms that adhere to PCIDSS and ISO Standards

Competency Requirement (with Desired Proficiency Level)

Communication Skills (Oral and Written) – Advanced

Domain Knowledge (Commercial US Insurance – Claims processing and code)

Soft Skills Domain – Expert

Language Enhancement Domain – Advanced

Culture Sensitization Domain – Advanced

Behavioral training – Intermediate/Advanced

Evaluating others – Expert

Coaching & Feedback – Expert

Instructional Design – Advanced

Facilitations Skills – Expert

MS Office Skills – Advanced

Flexibility, Integrity and Accountability – Expert

Governance and Reporting - Advanced

Educational Requirement

Minimum qualification of: BSC Biotech/Biology or BPharm Graduate

Experience Requirement

Min. 2 years’ experience in managing New Hire Training and Coaching for US Commercial Healthcare Services with extensive experience in claim adjudication