Executive | Customer Relations

We are looking for Executive - Customer Relations with 3-7 yrs of Experience in After-Sales Responsible for interacting with customer over different platforms calls, chats & email. • Identify and assess customer's needs to achieve customer satisfaction • Provide adequate and complete information to customers • Coordinating with vendor management, buyers and warehouse team for order cancelation, QC rejection cases and order delay • Handle customer queries related to order delay, return and refund within given timelines • Keeping a track of customer's order delay and return queries • Closely reviewing order courier/ shipment status • Coordinating with vendor management team for MTO (Made to order) • Follow standard communication guidelines and procedures while communicating with customers • Processing customer cancelations on time and processing compensation vouchers • Manager maximum amount of customer queries on daily basis