BPO Trainer | BPO| KPO| Domestic |ITES |NON Voice| Uttar Pradesh

Be the point of contact to maintain all the process changes, process documents and later train the teams on any changes.

- Develop, Tweak and Maintain training procedure manuals, training content and guides, and course materials.

- Conduct In-house Workshops, Co-ordinate with External Trainers to help the teams learn what is required for their role.

- Involve in the hiring process to analyze the candidates on Voice & Accent/ Soft Skills areas.

- Collate the training results and documentation of the same to present to the senior management weekly/monthly.

- Ongoing call listening sessions with the teams and providing feedback to help them get from 70% or lesser to +0%+.

Job Type: Contractual / Temporary

Salary: ₹15,000.00 - ₹25,000.00 per month

Schedule:

• Day shift

Ability to commute/relocate:

• Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Diploma (Preferred)

Experience:

• Teaching: 1 year (Preferred)