Job Description
Role: Specialist Statutory & Compliance
Team: Statutory & Compliance Services
Work Location: Onsite Client premises, Mumbai
Reports to: Manager Statutory & Compliance
Department: Statutory & Compliance
RESPONSIBILITIES
The position is responsible for managing End to End Provident Fund Compliance activities for the client, Bank of America. This position will be placed at Client's premises and work along with the Client SPOC in executing the assigned responsibilities and functionally reports to ADP Statutory & Compliance Manager virtually. The role also involves assisting Client employee to fill up the statutory forms, applications and the queries related to the same.
What you'll do:
Effectively manage daily workloads
Maintain and deliver consistent world-class service to internal and external clients
Maintain and deliver consistent world-class service to internal and external clients
Manage end-to-end new hire process of UAN
Collation of Form 11 of new hires
Coordination with Talent Acquisition team and Client team members
Converting Form 11 into required format for ADP to generate / link new UANs
Resolve queries with ADP on Form 11's
Keep track of International Worker hire details for ADP updating
MIS / Reporting
Other Transactions
Respond to employee queries on transfers / withdrawals / data changes
Validation of PF documents
Co-ordinating with the stakeholders (i.e., Client SPOC, Nominee / legal heirs / ADP) to submit
the Joint Declarations forms / Death Settlement hardcopy applications and share the
acknowledgements
Follow-up through online PF portal on the status of applications submitted through EPFO
Portal / as per the process guidelines notified by EPFO (only for long pending cases)
Coordinating with ex-employees related to PF Queries with respect to transfer / settlement
Maintain detailed tracker of documents/ submissions etc. and provide periodic status updates
First level of customer enquiries and escalations
Actively participate in team meetings and engagement activities
SKILLS REQUIRED
Experience:
Excellent verbal and written communication
Problem solving ability
Organized and detailed orientated
Customer focused
ELIGIBILITY CRITERIA
Candidate should have minimum 2 years of relevant experience in Provident Fund Compliance.
Good Communication Knowledge in English, Hindi preferable in Marathi.
MS Office Medium level knowledge preferred
Data entry experience preferred.
Analytical and critical thinking skills.
Minimum qualification will be Bachelor degree preferable in Commerce.
Additional relevant qualifications will be considered positively.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.
