PCC RS BPO Hyd 140+23

• Responsible for handling customer queries relating to their account
• Interact with them in a friendly and courteous manner
• Follow-up on queries and provide timely resolution
• Maintain quality and productivity benchmarks
• Avoid unplanned absenteeism
• Fulfill requests by completing transactions and forwarding requests
• Adhere to schedules set by WFM
• Ownership & accountability of assigned tasks

##LI-DNI

3+ years in Voice/Customer Service position

Excellent verbal & written communication skills

Should be proficient in dealing with US customers and clients

Strong literary comprehension capability

Applicant should be flexible with rotational shifts working in US time zones

Good interpersonal skills

Attention to detail and problem solving

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