BPO Team Leader

Manage a team of 8-10 associates.
• Client Interaction (emails and telephone)
• Create and maintain performance and productivity reports on a daily basis.
• Communicate and work with all support departments to ensure the availability of infrastructure
• Ensure that the attrition levels are kept to a bare minimum
• Ensure that the defined SLA"s are met for the particular process
• Ensure that productivity numbers are tracked on a daily, weekly, and monthly basis and identify...