Email ana chat process

OB DESCRIPTION
• To achieve desired customer delight by ensuring satisfactory response to customer interaction.
• Manage Customer Interactions through chat Inbound voice and data contact.
• Ability to handle unresolved queries of customers.
• Update the existing database with changes and status of each
• Customer query/resolution.
• To ensure satisfactory resolution of various issues
• To interface with respective work center for resolution of complaints.
• Manage resolution of billing queries Issues.
• Be adequately trained and updated on any changes that take place from time to time.
• Managing service delivery to customers to ensure high customer satisfaction levels
• and customer retention.

Required Skills
• Strong typing and oral communication skills
• Listening and Memory Retention skills
• Problem Solving skills
• Flexibility to work in varied shifts within a day shift environment; including weekend holiday work schedules.

Knowledge
• Qualification: Under Graduate / Graduate
• Experience: 6 month experience in Non voice or Voice process

Age Group
• The incumbent should be in the age group of 1+-36 years.

Location: Mumbai, Kolkata, Gurgaon

For More Details Please connect on whatsp +32138+651

Role: Email Support

Industry Type: BPO / Call Centre

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Non Voice/ voice

Education

UG: Diploma in Any Specialization, Any Graduate