IT Help Desk Manager

Responding to client support queries. ï'· Providing support, over the phone, or via remote access. ï'· Diagnosing issues with computer software, peripherals, and hardware. ï'· Resolving issues on Microsoft 365 and G-suite.

ï'· Working with vendors to address issues with 3rd parties ï'· Managing back-ups and restore as needed ï'· Networking Knowledge,VPN Configuration, Server Management, Client Coordination, Infra Management, LA Management, Antivirus Support , Desktop Support ï'· Ability to build Firewall policies for security hardening and configure firewall accordingly ï'· Responsible to Prepare periodic reports for management with recommendation & trends ï'· Installing and upgrading hardware and software systems.
ï'· Responsible for manage ticket escalation & resolve an technical issues. Advanced knowledge of computer hardware systems, including circuit boards, memory modules, and processors. ï'· Knowledge of computer software systems, including databases, office applications, and operating systems. ï'· Excellent analytical and diagnostic skills. ï'· Advanced knowledge of help desk software and remote-access systems. ï'· High-level communication skills. ï'· Ability to troubleshoot complex hardware and software issues