Customer Relationship Officer

Full Job Description
Real Estate client of Artemy requires

Asst Manager /Executives - Customer Relations

· Be the face of Company for interacting and addressing the queries of customer by maintaining strong public relations

· Ensure high service levels and promptness in anchoring customers after Sales from Intro till handover

· Handle post-sales starting from handling booking forms, sending welcome mail, booking confirmation.

· Log the booking in the ERP and maintain complete database of Customer including their personal files.

· Coordinate with the customers & reputed bankers for customers loan sanction and disbursement

· Follow up with customers on payment dues and update all communication with the customer.

· Work on collection targets every month and achieving the same in time

· Ensure receipts for payments are sent on time and handle payment defaults and recovery.

· Regular communication to customer about apt progress of project in coordination with Project team..

· Plan and coordinate execution of various Agreements, etc.

· Attend, Investigate and resolve customer enquiries or complaints in an empathetic manner.

· Worked closely with Marketing and Sales, legal and Finance team to render efficient and effective service to the customers.

· Maintain the relationship with the existing customers & generating the leads

· Schedule the registrations. Coordinating with customers about the process, Legal team – To prepare necessary documents, Accounts team – To get the payment clearance.

· Maintain the relationship with the existing customers & generating the leads

· Prepare daily, Monthly, Projection report and Other MIS for the Management

Skills required

· Bachelor's/Masters degree in Business, Marketing, Communications, or related field

· Min 4 years of experience in Customer Relations preferably in Real Estate

· Excellent convincing & listening skills.

· Detailed knowledge of Information Builders product offering

· Well-organized and target oriented.

Good working knowledge of MS Office and ERP.

Job Type: Full-time

Salary: ₹25,000.00 - ₹45,000.00 per month

Benefits:

Cell phone reimbursement
Health insurance
Provident Fund
Schedule:

Day shift
Supplemental pay types:

Commission pay
Application Question(s):

Do you have experience in follow up of payments and collections
Experience:

min. 4 yrs exp as customer relation in Relal Estate industry (Required)