Office Administrator

Manage customer queries as per defined process
• Ensure customer is explained and satisfied with response provided
• Manage calls as per defined AHT
• 100% customer satisfaction
• Zero candidate escalations
• +5% call response rate
• Manage customer queries / complaints over email
• Good typing speed and written communication skills
• Manage email response rate and candidate TAT
• 100% customer satisfaction
• Zero candidate escalations
• Maintain Email response TAT as per company norms

Essential Requirements
• Graduate or equivalent Diploma/Professional degree
• 2 years + experience in BPO or other relevant calling profile
• Excellent communication skills oral and written
• High integrity
• Good typing speed
• Respects diversity in employees
• High on energy