Guest Relations Executive

Welcome guests during check-in. Welcome with tika, arti and mala
• Handling guest complaints and concerns in an efficient and timely manner.
• Overseeing VIP guests, arrivals and departures.
• Detailed information regarding arrivals and room requirements.
• Have up to date information on daily room occupancy
• Check on VIP reservations, complete their pre-registration formalities.
• Allocate rooms to all arriving guests.
• Maintain up-to date information on logbook, room rates, current promotions, offers and packages
• Co-ordinate with housekeeping for clearing of rooms.
• Collect Guest feedback during guest departure along with his likes and dislikes
• Allocate rooms to all arriving guests
• Co-ordinate with housekeeping for clearing of rooms.
• Collect Guest feedback during guest departure along with his likes and dislikes.
• Immediate joining required