Software Support Technician

• Graduation
• Expert in EXCEL
• Handle software-related requests for assistance (problems)
• Troubleshoot software and identify root causes of software problems
• Analyze software related issues and propose solutions
• Fix software problems and test (verify) solutions prior to implementing them
• Obtain and log customer feedback for the purpose of process improvement
• Document software support activities thoroughly, accurately, and in a timely manner
• Make decisions quickly, sometimes with limited information
• Review work log, customer feedback periodically with supervisor and other analysts and technicians, to identify and act on opportunities for improvement

Job Types: Full-time, Regular / Permanent

Salary: ₹120,427.+4 - ₹286,585.27 per year

Benefits:
• Health insurance

Day range:
• Monday to Friday

Shift:
• Day shift

Ability to commute/relocate:
• North Twenty Four Parganas, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Experience:
• total work: 2 years (Preferred)

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