Customer Support Executive |International

Job details
No matching job preferences
Salary
₹17,000 - ₹25,000 a month
Job type
Full-time
Fresher
Regular / Permanent
Shift and schedule
Weekend availability
Night shift
Rotational shift
Day shift
Qualifications
Higher Secondary(12th Pass) (Preferred)

Hindi (Preferred)

English (Preferred)

Customer service (Preferred)

Total work (Preferred)

Full Job Description
RESPONSIBILITIES:-
- Listening to our B2B Customer’s concerns and handling product related complaints or queries on TAT basis.
- Contribute ideas to resolve customer problems to improve productivity.  Maintain and update customer documentation as needed.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Actively listen to the concerns with a Solution Oriented approach.  Manage transactions over CRM.

KEY REQUIREMENTS :-
- Must have 6 months - 3 years of experience required in any Customer Support Process or Role i.e. preferably from a Technical Process or IT company.
- Smart Freshers good with Communication skills can apply.
- Active Listener.
- Must be proficient in any of the above mentioned languages along with English.
- TAT oriented approach.
- Good working knowledge with Microsoft Excel or Microsoft Suite.
- Excellent communication and interpersonal skills.

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Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹17,000.00 - ₹25,000.00 per month

Schedule:

Day shift
Night shift
Rotational shift
Weekend availability
Supplemental pay types:

Overtime pay
Ability to commute/relocate:

Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

Customer service (Preferred)
total work (Preferred)
Language:

Hindi (Preferred)
English (Preferred)
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