Job Description
More about us:
The Regalia Beach Resort is an insignia of Royalty where your escapades are enveloped with regal hospitality at its best. This beautiful resort, located on the white sands of Ashvem with spellbinding views of the Arabian Sea, has been handcrafted to be your uncompromising and ultimate destination for luxury and comfort.
We at The Regalia Luxury Resort believe..
That it is our duty to provide services exceeding the expectation of our guests through our committed staff and create memorable experiences.
With a vision of..
Being a leading chain in the hospitality industry, a brand known for luxury and eco-sensitivity.
Front Office Duties and Responsibilities
• Welcome and greet guests, clients, or customers in a warm and courteous manner, creating a positive first impression.
• Answer and direct incoming phone calls, providing information, and taking messages when necessary.
• Schedule and manage appointments, meetings, and reservations, coordinating with team members and updating calendars accordingly.
• Handle the check-in process for guests, verifying identification, processing payments, and providing room keys or access cards.
• Assist with the check-out procedures, reviewing bills, processing payments, providing invoices, and addressing guest requests or concerns.
• Respond to inquiries from guests, clients, or customers, providing accurate and helpful information or redirecting them to the appropriate person or department.
• Receive and distribute mail, packages, and deliveries, coordinating with courier services and maintaining accurate records.
• Maintain a clean, organized, and presentable reception area, ensuring a professional and welcoming environment for visitors.
• Assist with various administrative tasks, including filing, photocopying, data entry, and document preparation.
• Handle emergencies and security issues, contacting emergency services when necessary and implementing evacuation procedures.
Employment Type: Full Time
Location of Employement: Ashwewada, Mandrem, Pernem, Goa - 403 512 India
Eligibility: Graduates with a degree and eligible to speak English fluently with guests
Role: Front Office
Industry: Hospitality
Experience: 1 - 7 Years
