Customer Relations Executive

About the role:

As a Customer Relations Executive at BLive, you will be responsible for driving online sales for our EV Tours. You will respond to and make phone calls, answer website chats and emails, drive online sales from OTA's and build a strong relationship with travel and event companies.

Your key deliverables are to:
• Driving online sales
• Online customer support, handling customer queries, complaints & requests.
• Maintaining CRM
• Onboarding OTAs
• Tie ups with travel and event companies
• Influencer marketing
• Handling social media interactions

Key Skills:
• Experience in handling OTAs
• Excellent communication skills
• Fluent in English and Hindi
• Problem solving skills You must have:
• Graduation preferably in Travel and Tourism/ Hospitality.
• 2-5 years’ experience in customer relations preferably in from front office or travel agency.

About B:Live:

B:Live's mission is to give people the power to choose and own an EV to create a green and pollution free world We are a multibrand EV platform with the largest ecosystem of EV manufacturers, services and retail centers on a digital platform to enable discovery, experience and ownership of EVs. Since our inception in 2018, our ‘digital to physical’ approach has assisted thousands of people in more than 50 cities to switch to electric. We promote adoption of EVs through our award winning experiential Ebike tours, community of EV experts and omnichannel EV platform. Headquartered in Goa with offices in Bangalore, BLive is fastest growing EV platform with an extensive network of multibrand EV stores and a growing number of personal and commercial customers. We're redefining sustainable mobility in India and here's your chance to shape the future driven by Electric vehicles.

Our culture – As a fun young startup, we believe in the power of ideas and the spirit of innovation. We are a non hierarchical and agile organization putting people first, as our most valuable asset. We encourage taking risks and trying out new ideas, rewarding those who take ownership and accountability

Website : https://tours.blive.co.in/

Job Type: Full-time

Salary: ₹250,000.00 - ₹350,000.00 per year

Schedule:
• Day shift

Ability to commute/relocate:
• Panaji, North Goa - 403001, Goa: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
• Do you have experience working working with OTAs ?
• Do you have experience working working with CRMs ?
• What is your current CTC ?

Experience:
• Hospitality: 2 years (Preferred)

Speak with the employer
++1 +17506+874