Delivery Head

Job Description

Experience: 7 - 18 Years

Qualification: BE IT / MCA

Role Responsibility: -
• Accountable for the end-to-end delivery of programs and projects to meet customer needs.
• Delivery Head oversees a number of key functions within the IT department that enable the delivery of a high-quality service to end users, and to ensure Service Support and Service
• Delivery processes are in place to meet business needs.
• Review customer orders and plan and coordinate delivery activities.
• Build positive and productive working relationships with customers for business growth.
• Analyse and troubleshoot delivery issues in a timely fashion.
• Manage a delivery team to ensure timely and accurate customer deliveries.
• Oversee daily activities of delivery team and provide direction and guidance as needed.
• Perform resource allocations and workload assignments according to delivery requirements.
• Ensure that team maintains high level of competence and operational excellence.
• Evaluate the performance of team members and determine training needs.
• Serve as primary contact for customer inquiries and concerns.
• Analyse customer orders, set delivery priorities and make schedule adjustments to meet timely delivery goals.