Service Support Executive

Job Category: Service Support Executive

· Search Site electrician via internet resources like Google, Justdial, OlX, etc.

· Assign the site to respective Service Engineers/electricians to resolve the technical issue.

· Log these calls in the system and follow up with the assigned engineer/electrician to check the calls have been resolved and close the calls in the system.

· Coordinate with the Support team to dispatch of material against AMC (Annual Maintenance Contract), warranty & FOC.

· Assisting the support team in purchasing service-related materials.

· Assist in maintaining CRM (Customer Relationship Management) data. Generate CRM reports.

· Maintain date-to-day report of engineer/electrician posted at various sites.

· Ensure each client is given the necessary services and follow up to fill ongoing service needs

· Maintain good relationships with clients to keep a customer base.

· Reports and Email follow-ups with the clients.

· Work on the Alert system and assign the high priority alerts to the Site Electrician

Coordinate with the Support team to dispatch of material against AMC (Annual Maintenance Contract), warranty & FOC

Job Types: Full-time, Fresher, Walk-In

Salary: ₹200,000.00 - ₹400,000.00 per year

Ability to commute/relocate:

Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:

total work: 1 year (Preferred)
Work Location: One location

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