Inbound | Customer Service | Voice Process | HCL Tech

What you’ll do
Roles and Responsibilities


Solving Customer queries.
Inbound customer service
Credit/Debit Card related queries,
Using process knowledge in replying to customers.
Maintaining quality standards.
Effectively meeting the SLA parameters as set
Ensuring data security - proprietary data of customers
Meeting SLAs & maintaining Quality Standards
Good command in verbal and written English.
Excellent communication skills.
Excellent computer/ internet navigation skills.
Updating various logs like escalation log, complaint tracker etc.