Desktop Support Technician

• Provide Telephone / Remote /Physical Support L1 to go physically to customer location if required.
• Monitor Tickets & Escalations from the users/IT support
• Baseline/Configuration of Desktops, Laptop and Servers per IT guidelines
• Advanced & TI specific Application Installation & Configuration
• Service Pack, Windows patching & Virus Signature Management
• Windows 7 and Windows 10 troubleshooting
• Laptop and Desktops redeployments (Include DBAN)
• Troubleshooting Hardware & Software Related Issues
• Client Accessories Configuration Printer, Fax, Wireless Devices, etc
• Data Backup Client Support
• DNS, DHCP, AD, and Email account management.
• WLAN & VPN two factor authentication setup and troubleshooting.
• Operational Documentation & Knowledge Base Maintenance
• First line Windows server support
• SCCM client troubleshooting
• Working with hardware vendors on fixing Hardware issues
• Consult and Escalate tickets to 2nd/3rd level support to find resolution.
• Order or buy computer systems and liaise with purchase and supplies department.
• Maintain computer peripheral devices like printers and resolve associated problems.
• Advanced & TI specific Application Installation & Configuration
• Service Pack, Windows patching & Virus Signature Management
• Knowledge of network security practices and anti-virus programs.
• Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance.
• Maintain technical documentation as may be required.
• Candidate who can do cordination with OEM, vendors, & aslo having good exposer on VC Creatiion
• We are looking resource who is having good exposer on VC, Vendor management. Resource should be smart like supporting to BPO Sector as technical support & should have good exposer on VC Creation.

Job Type: Full-time

Salary: ₹12,000.00 - ₹14,000.00 per month

Benefits:
• Health insurance
• Provident Fund

Shift:
• Day shift

Ability to commute/relocate:
• Brahmapur, Odisha: Reliably commute or planning to relocate before starting work (Required)

Education:
• Higher Secondary(12th Pass) (Required)

Experience:
• total work: 1 year (Required)

Willingness to travel:
• 50% (Required)

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