Software Developer

We are looking for Software Developer ( Software Support Division)

Job Description
- Candidate will be responsible for :

- Learning and mastering our products and tools

- Interacting with customers independently for resolution of issues

- Taking customer feedback and solving queries

- Resolution of technical issues reported by customers (L2 and L3 level support

- Training customers on our Product
- Customer satisfaction and retention
- Maintaining proper records of work

- Demonstration of the product for a prospective client

Eligibility

· Bachelors degree & minimum 2 years relevant experience within the enterprise IT sector

· Excellent programming skill with passion for programming

· Expertise in Java script with knowledge in node.js

· Advanced troubleshooting and debugging skills, with a passion for problem-solving and investigation

· Ability to manage and grow existing enterprise customer and partner relationships by delivering high-quality support (Nice to have)

· Excellent written and verbal English communication skills

· Ability to deal with rapid change and limited structure

Job Type: Full-time

Salary: From ₹20,000.00 per month

Benefits:
• Leave encashment

Schedule:
• Day shift

Supplemental pay types:
• Performance bonus
• Yearly bonus

Ability to commute/relocate:
• Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Education:
• Bachelor's (Preferred)

Experience:
• Node.js: 2 years (Required)
• total work: 2 years (Preferred)
• JavaScript: 2 years (Required