Customer Support Executive |CSE

Skillinabox is India's first doorstep vocational skilling platform for learners to get skilled and certified and boost their resume through a government certification getting access to internships/jobs/OJTs. Backed by leading angels in the skilling vertical, we are now looking out for interns who can join our team and propel forward.

About the internship

Selected intern's day-to-day responsibilities include:

1. Identify and assess customers' needs to achieve satisfaction
2. Build sustainable relationships and trust with customer accounts through open and interactive communication
3. Provide accurate, valid, and complete information by using the right methods/tools
4. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
5. Keep records of customer interactions, process customer accounts, and file documents
6. Follow communication procedures, guidelines, and policies
7. Take the extra mile to engage customer

1. Certificate of internship will be provided
2. Letter of recommendation will bw provided
3. Informal dress code
4. The candidate may also be given job offer

Job Types: Fresher, Internship, Contractual / Temporary
Contract length: 3 months

Salary: ₹10,000.00 per month

Schedule:
• Day shift

Ability to commute/relocate:
• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:
• Bachelor's (Preferred)

Experience:
• Customer service (Preferred)
• total work (Preferred)

Language:
• Hindi (Preferred)
• English (Preferred