Housekeeping Manager

• Responsible for maintaining all areas as per the specified standards.
• To assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and hence take corrective action.
• Ensure that all standards and procedures are adhered by housekeeping team, and plan work schedules to ensure adequate service.
• Any matter which may effect the interests of ACCOR should be brought to the attention of the Management
• Establish and maintain seamless co-ordination & co-operation with all departments to ensure maximum cooperation, productivity, morale and guest service.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Ensure that the team has been trained for the Standard Operating Procedures and safety provisions.
• Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
• Coordinate operations with Department Associates, Team Leaders and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services.
• Ensure that the highest standards of cleanliness, maintenance and safety are practiced by the Housekeeping team.
• Ensure to inspect all the rooms & meeting rooms on a regular basis.
• Handle additional responsibilities as and when delegated by Management.
• Ensure that Housekeeping team is familiar with the in-house facilities for the purpose of assisting guests.
• Maintain appropriate standards for uniform and hygiene