Inbound Customer Service Representative

WeSage BPM is looking for interested candidates for this profile of Customer Support Executive with 3-18 months' experience in international inbound process with an excellent attitude.

1. Responding to customer inquiries: The main responsibility of an inbound customer support agent is to respond to customer inquiries and resolve their issues.

2. Managing incoming calls and messages: Inbound customer support agents must be able to handle a high volume of incoming calls and messages efficiently, while maintaining a high level of professionalism and accuracy.

3. Documenting customer interactions: It is important for inbound customer support agents to accurately document customer interactions, including the nature of the inquiry or issue, the actions taken to resolve it, and any follow-up needed.

4. Meeting performance metrics: Inbound customer support agents are often evaluated based on performance metrics such as call volume, call resolution time, and customer satisfaction ratings.

5. Staying up-to-date on product and service knowledge: In order to provide effective support to customers, inbound customer support agents must have a thorough understanding of the products and services offered by the company, as well as any relevant policies or procedures.

6. Adhering to company policies and procedures: Inbound customer support agents must adhere to company policies and procedures, including those related to confidentiality, security, and data privacy.

7. Maintaining a positive attitude: Finally, inbound customer support agents must maintain a positive and professional attitude at all times, even when dealing with difficult or irate customers. They should be empathetic and patient, while also demonstrating excellent communication and problem-solving skills.

Benefits:
• Competitive salary
• 5 Days work week
• Paid holidays
• Paid overtime
• Performance Incentive
• Annual Bonus
• Health Insurance
• Job Type: Full-Time

Job Type: Full-time