Manager | Prepaid Process Delivery

Manager - Prepaid Process & Delivery

Job Level/ Designation

M1

Function / Department

Customer Service

Location

Mumbai, Corporate

Job Purpose / Brief

Responsible for DKYC/ EKYC Prepaid Activation

Ensure proper customer on-boarding experience along with Activation tat and quality in place. End to end close loop of Operation issues.

Job Description/Accountabilities

Responsible for a seamless customer on-boarding in Prepaid through DKYC/ EKYC.
• Ensure proper Customer on-boarding experience and meet minimum standards on Activations TAT.
• Manage operation for timely and error free Activation Journey & ensure seamless customer on-boarding – Prepaid acquisitions & compliance as per audit findings.
• Timely response to specific issues for resolution in co-ordination with IT.
• Build development in App journey to enhance trade experience & seamless experience for customers.
• Publishing the internal prepaid reports on a regular interval (as per process).
• Timely closure of observation shared by RA team.
• Improve TNPS and NPS for Prepaid journeys by: Ensure Support to Filed SnD and Retail teams on IT and NW related issues.

Core Competencies, Knowledge, Experience
• Knowledge of Prepaid processes and surround systems
• Worked on Excel/ Access and BI/ SAS is preferable

Must Have Technical / Professional Qualifications

Graduate/Post Graduate/ MBA

Years Of Experience

3 years plus experience in various customer service roles