Associate Partner|Banking New

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. To lead in this new era of technology and solve some of the most challenging problems.

Your Role and Responsibilities

As Associate Partner, you are responsible for handling finance clients across the Banking industry

Responsibilities:

• You will own client engagements / contracts across geographies- Operations support for establishing processes, metrics identifications and reporting

• Establish and maintain robust tracking mechanism for key indicators of the operations to support decision-making

• Responsible to achieve transformation at a high level of change management experience, including challenging, inspiring and leading the team

• Responsible for tracking and driving all process parameters critical to quality for process delivery

• Assist management with career development activities for team members, team leaders and managers, including performance management, feedback and training

• Ensure adequate mentorship & training of team members to ensure process objectives & Customer requirements are met

Required Technical and Professional Expertise

• Over 20+ years of experience in Retail Banking and Contact center, preferably Indian Banking Sector.

• In-depth knowledge of back-office operations including banks Central Processing Units (CPU), Credits, Ops Compliance, Retail Transaction Services, Credit Cards and ATM management etc

• Expertise in banking technology including the use of ERPs and banking applications. Able to run through different retail banking vertical processes and see an end to end view to identify opportunities for improvement through automation/transformation

• Experience of working in a 3rd party domestic and banking environment

• Proven experience creating and developing of value proposition, business cases, industry specific offerings

• Ability to ideate strategic direction and initiatives through designing of business outcome models, contracting structures and identification of new opportunities and business lines

• Proficient in supporting sales team for building compelling business case for prospect clients to offshore business and work closely with Process Delivery leaders in identifying improvement opportunities and implement the same across all processes

• Expertise to lead efforts on continuous process improvements and transformation along with carrying out maturity assessments