AGM | Lead Special Desk

Role

Lead IoT Special Project

Job Level/ Designation

M2

Function / Department

Ent/CS

Location

Pune

Job Purpose

The role of Lead IoT support desk and will be a key position within the Vodafone Business IoT service team. It will support large customers across multiple regions and verticals. The lead IoT special project will provide technical operation support to IoT customers and be accountable for support of contracted IoT Services & Solutions delivered from the IoT Portfolio.

Key Result Areas/Accountabilities

Provide a single technical point of contact for initial and external stakeholder of IoT LOB

Sharper Field Service Management (HT)

Involved in POC and Critical solution case solving

Drive specific campaigns

Focused CX – NPS, RNPS improvements

Competition In-sighting & Retention via fault analysis

Coordinate analytic, strategic and technical resources to meet client expectations and insure satisfaction.

Core Competencies, Knowledge, Experience