The singh consultancy

Team Leader| BPO

Check with seller / month
Lucknow, Uttar Pradesh, India BPO Jobs Active
Actively Hiring Lucknow Full Time
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Job Description

Manage post-sales experience and service of premium members
Mentor and develop the team.
Effectively manage shift operations.
Strong Knowledge and Experience on Operational Metrics. (CSAT, AHT, Shrinkage, Quality scores, maintaining SLA, Attrition management).
Handling Escalation calls of Customers.
Track Customer Satisfaction & ensure closure of complaints.
Strong Rapport building skills with Team & stakeholders, manage attrition in the team.
Evolve more effective work process for improving customer interactions.
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